RETURNS & EXCHANGES
RETURNS & EXCHANGES
RETURNING YOUR PURCHASE
Please note - We do not accept returns.
By purchasing from our website, you are agreeing to our Terms of Service. Due to the unique nature of our items, we do not accept returns under any circumstances.
RECEIVING YOUR RMA
We do not accept exchanges. Under specific circumstances, if you wish to exchange an item for a different size, a Returns Merchandise Authorization (RMA) number should be requested online within 7 days of receiving your order. Please email us at Customer Service Department firstname.lastname@example.org. Please note that all shipping on Exchanges is not covered by Match Your Pup.
For Size Exchanges, the customer is responsible for shipping back the product to us, as well as covering the cost of shipping the new size out as it is a USPS expense. We do not ship the new size out until we have received the product in hand, as well as payment for the cost of shipping the new size out. Once we receive the product, we inspect it to make sure it is in new, unworn condition. We do not offer exchanges for used apparel.
Match Your Pup is not responsible for damages or losses in transit.
INTERNATIONAL SHIPPING POLICIES
International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs.
Items should be returned unused and with all Match Your Pup garment tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.
All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
Goods are faulty if they are received damaged or if a manufacturing fault occurs within 3 days of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. When possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
We have made the effort to display as accurately as possible the colors of our products that appear on our website. We cannot guarantee that your computer resolution will display the colors completely accurately.